Privacy Policy
This Privacy Policy describes how Kiwi Card Lounge ("Kiwi Card Lounge", "we", "us" or "our") collects, uses and protects your information when you use the website KiwiCardLounge.com (the "Website").
This Privacy Policy describes how Kiwi Card Lounge ("Kiwi Card Lounge", "we", "us" or "our") collects, uses and protects your information when you use the website KiwiCardLounge.com (the "Website").
Kiwi Card Lounge is a free‑play social casino hub for New Zealand that offers virtual card games and themed slot machines. All gameplay is strictly recreational, with no real‑money gambling and no cash prizes.
1. Who we are
Kiwi Card Lounge
55 Victoria Street
Auckland 1010
New Zealand
If you have any questions about this Privacy Policy, you can contact us at:
[email protected]
2. Information we collect
2.1 Information you give us
- Account details such as username, password, display name and avatar.
- Contact information such as email address (for account, support or newsletters).
- Profile and game preferences, such as favourite games or settings.
- Messages you send to us, including feedback and support requests.
2.2 Information collected automatically
- Gameplay data, such as sessions, virtual credits, achievements and leaderboard positions.
- Technical data, such as IP address, browser type, operating system and device identifiers.
- Usage data, such as pages visited, clicks and time spent on the Website.
- Cookie data and similar technologies used to remember your preferences and help run the Website.
2.3 Information from third parties
We may receive limited information from:
- Social login providers, if you choose to sign in through a third‑party account.
- Analytics or security providers that help us keep the Website safe and stable.
3. How we use your information
We use your information to:
- Provide and operate the Website and its free‑play games.
- Maintain your account, profile, virtual credits and achievements.
- Personalise your experience, for example by recommending games.
- Communicate with you about your account, updates or support requests.
- Monitor the integrity and security of the Website.
- Analyse usage and improve our games and features.
- Comply with legal obligations and enforce our Terms and Conditions.
4. Cookies and similar technologies
We use cookies and similar technologies to help the Website function and to improve your experience. They allow us to remember your choices (for example, language or age confirmation) and understand how the Website is used.
Where required by law, we will ask for your consent for non‑essential cookies. You can usually manage cookies through your browser settings. If you disable certain cookies, some parts of the Website may not work properly.
5. Legal bases for processing (where applicable)
Depending on your location, we may rely on the following legal bases to process your personal information:
- Performance of a contract (for example, operating your user account).
- Our legitimate interests (for example, running and improving a safe social gaming service).
- Your consent, where you have clearly agreed to specific uses (for example, for certain cookies or marketing).
- Compliance with legal obligations.
6. How we share your information
We do not sell your personal information. We may share it with:
- Service providers who help us operate the Website (for example, hosting, analytics, security, email and support). They may only use the information on our instructions.
- Other users, when you use social features such as leaderboards or friend lists, where your display name, avatar and achievements may be visible.
- Authorities or other parties where required by law, regulation or legal process, or to protect our rights and the rights of others.
- A buyer or other successor in the event of a merger, sale or similar business transaction, in line with applicable laws.
7. International transfers
Our servers or some of our service providers may be located outside New Zealand. This means your information may be transferred to and processed in other countries, which may have different data protection laws.
Where required, we take steps to ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.
8. Data retention
We keep your personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy. This may include:
- as long as you have an active account on Kiwi Card Lounge;
- for a period after account closure, if required by law or to resolve disputes;
- for as long as necessary to enforce our agreements and protect our rights.
When we no longer need the information, we will take reasonable steps to delete it or anonymise it.
9. Your rights
Depending on your location and applicable law, you may have rights such as:
- the right to request access to the personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion of your information, subject to legal requirements;
- the right to object to or request restriction of certain processing;
- the right to withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details above. We may ask you to verify your identity before responding to your request.
10. Children and age limits
The Website is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will take reasonable steps to delete it.
11. Security
We use reasonable technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration or unauthorised access.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
12. Third‑party websites
The Website may contain links to third‑party websites or services that we do not control. We are not responsible for their content or privacy practices. We recommend that you review the privacy policy of any third‑party site you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.
Your continued use of the Website after changes take effect means that you accept the updated Privacy Policy.
14. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Kiwi Card Lounge
55 Victoria Street, Auckland 1010, New Zealand
Email: [email protected]